Refund policy

Return to Origin (RTO) & Cancellation Policy

Unfulfilled delivery cycles cause significant overhead costs in non-refundable courier freight margins. To protect our imported, clinical-grade inventory allocation, we enforce a strict policy regarding Return to Origin (RTO) events and structural anomalies.

1. Mandatory COD Verification Check

To eliminate typing errors and malicious checkout loops, all Cash on Delivery orders must be manually confirmed via our automated WhatsApp verification prompt within 24 hours of checkout. Unverified entries are systematically canceled.

2. Administrative Restrictions for Customer-Driven RTOs

An order is flagged as an RTO failure if the courier is forced to return the shipment back to our hub due to an incorrect/incomplete address, structural unreachability, or an unprompted doorstep rejection across 3 consecutive delivery attempts.

Penalty Clause: Any individual who initiates an unprompted doorstep gate rejection or causes an RTO loop on a standard ₹1,299 COD delivery sequence will be permanently restricted from choosing Cash on Delivery across our brand network. All future transactions will require a verified Prepaid UPI payment link to pass our warehouse line.

3. Transit Damage Guarantee

If your product arrives with visible leakage or external structural damage sustained during courier transit, you are completely protected. Simply capture a clear smartphone video or high-resolution photograph of the damaged bottle at the time of delivery and mail it to care@getglasshair.com. A priority replacement bottle will be dispatched within 24 hours at zero additional cost.

  • Draft the post-purchase WhatsApp RTO reduction scripts

  • Design a high-converting automated product review email template

  • Structure the step-by-step technical pixel tracking setup checklist